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We finally launched RepairDesk Connect. A unified inbox to easily manage all your emails, texts, and social media messages in one place. Engage with your audience, convert more customers, and provide multi-channel support from within RepairDesk. You can also get more reviews from happy customers and respond to reviews from Google My Business and Facebook

>> Services step available under RepairDesk Forms

Get many more remote repair/mail-in job requests with a form that lets your customers handpick the repair services they need, attach device photos, warranty card images, add notes, and more. Level up with Repair Desk Forms

>> Dynamic breadcrumbs on POS

Effortlessly track the repair ticket creation process with our new Breadcrumb Trail feature, providing a visual representation of your selections as you go

>> Created by filter under manage tickets

The "Created By" filter is available in both the old view (under the "Select Criteria" dropdown) and the new view (within the "Advanced Filters" section) of the manage tickets

>> State and country input in the appointments widget

Easily collect crucial location details from their customers using the State and Country fields in the appointment widget

>> Streamlined process for inventory serial scanning under inventory count

We have improved inventory counts and a serial scanning process with automatic serial addition, improved display, and the ability to spot lost serials during the review process.

>> Automated attachments handling

We introduced the automated attachment handling feature. Now, when a customer replies to a ticket and attaches a document, the attachment will automatically be saved and displayed in the "Uploaded Documents" section of the relevant ticket

>> Secondary contact macro

Better your communication by including secondary contact (customer) information in your email/SMS templates with the macro

>> Separate permissions to change price & tax

Empower your team with precision as we added separate permissions under "Employee roles & permissions" for price and tax changes, fine-tune access, and allow users to control invoices, tickets, and POS independently.

>> New macros under email/SMS notifications

We have improved email and SMS notification customization with new macros like tax, manufacturer, and price without tax