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RDConnect Improvements
Fresh leads or customer replies get lost pretty easily in Connect, due to the amount of automated messages getting sent out for new tickets, review requests, etc. It would be great to be able to easily filter messages by date, be able to select and close in bulk, and filter for customer reply so we can see messages where the last SMS was from a customer, even if it was read. I find messages read but not replied to fairly often because of other staff clicking by accident, or I start replying and then get distracted.
Compose a new message in Connect
Want to send a message to customer in Connect by entering the phone number instead of creating the ticket.
Automated SMS sent when a lead is created
Automatic SMS sent to customers that fill out a lead on your website that are fed into repair desk using the API. This would add the first touch point of conversion at the time of the lead generation. This is a function that a third party could handle but it would make it seamless with integrating this into RD Connect.
Ability to divide shipping cost between products
Let's say I order 8 batteries at $10/each from my supplier and they charge $20 for shipping. When using Order Sync it will only state the cost of the item as $10 and the shipping fee isn't reflected - since the true cost of the batteries are $12.50/each. The shipping cost needs to be evenly divided among parts to get an accurate cost of goods sold. It could either be automatically divided by the amount of items in an order or I should be able to manually add the shipping cost to each item.
On screen/email notifications
We need an option for on screen notifications for connect. If we are logged into RD it will show notification for a new sms message however if we are not logged in it will not show anything unless connect is clicked on to show the inbox. This is the same with google messages, facebook, ect.. We are missing a lot of messages. We need an option to enable on screen notifications and emails to admins when a new massage is received.
Configure Business hours
Abity to configure business hours of stores. A pre-set message should be sent to messages received outside business hours and weekend.
Website chat for quote, add as lead & email admin
When a customer submits a quote online it would be helpful to have it added as a lead for an easier response so we can send a sms or email. Also anytime a customer submits a request or quote the admin can receive an email/sms so we are aware we have a new message and aren't missing out and responding to late.
Replies through RD Connect should show up in the ticket logs.
When merchant replies to an email from RD Connect she is unable to find that email in the ticket history. Merchant wants her Email replies to appear in the relevant ticket history.
Notification Bubble
Similar to that of an app on an iPhone or Android, I would love for the Repair Desk Connect texting feature icon on the right side of the UI, to show a little bubble with a number for any unread messages.
Customized Color Picker for Appointments Pro
Merchant wants color picker for Appointments Pro to match the branding of his website to maintain a consistent visual identity across the platform and website.
Adding Read/Unread categories, and email templates in the Email section of RD-Connect
Is it possible to add Read/Unread categories, and templates in the Email section of RD-Connect the same way we have in the messages section of RD-Connect.
Link Thread to the Customer Profile
Merchant wants to view the communication history when he is viewing customer profile.
Imported Order's price incorrect incase of credit notes
MobileSentrix offers credit notes which are automatically utilized in the next order placed. But when that order is imported through ordersync Total amount paid is incorrect because it doesn't read the payment made through credit notes.
Keep everything on single screen in Appointments Pro
The user wants to keep everything on single screen like the calendar view, category, brand, model on contact details page rather than going back and forth for selection.
Need to add search filter in ScanPro
When customer tries to use ScanPro to search for the items, the device drop down doesn't have any filter making it very difficult for the customer to navigate and map it to their desired device.
ability to mark messages as unread
Ability to add new customer from RD connect
Creating a new customer from the email section of RD-Connect if we get an email from a new customer.
Link Most Recent Open Ticket
Merchant wants to automatically link the most recent open ticket to the thread.
If you’ve received a lower quote, let us know—we’d be happy to see if we can match it or adjust our pricing
Automatic SMS sent to customers that fill out a lead on your website that are fed into repair desk using the API. This would add the first touch point of conversion at the time of the lead generation. This is a function that a third party could handle but it would make it seamless with integrating this into RD Connect.
Whatsapp Integration
Ability to view and respond to WhatsApp messages within Connect.