Key Highlight:

Introducing M360 Integration 🚀

M360 is a powerful diagnostic tool trusted by retailers, service centers, wholesalers, and carriers.

What’s New:

• MobileSentrix UK is now integrated with OrderSync. MobileSentrix, a top supplier of high-quality phone repair parts, replacement screens, and accessories, has expanded to the UK and is now integrated with OrderSync.
  
  
• New Tickets UI Improvements
  • Improved Readability in Flag Message Popup
    You can now see your messages with proper line breaks in the flag message popup, making notes more straightforward and helping your staff quickly understand important details without confusion.
  • Easier Part Reattachment for Warranty Claims
    You can instantly reattach a part while managing warranty claims, saving time and reducing errors by skipping the manual search process.
• Appointments Pro - Boost Online Bookings with Custom Service Pricing
  To help convert more price-sensitive customers, merchants can now set a separate Online Price (Appointments Pro) for each service. This new option is available on the Service Details page and the POS's Add/Edit Service pop-up. If the “Show Online Price for Services” setting is enabled, the online price will be displayed on Appointments Pro, encouraging more customers to book directly without hesitation.
  
  
• Let B2B Customers Submit Unlisted Repair Requests with Ease
  To streamline the ticket creation process for B2B customers, Customer Portal allows customers to enter a custom service request when their desired repair is not listed in the dropdown. This is done via a text input column labeled “Issue Details” during ticket creation. This improvement reduces back-and-forth communication and ensures that tickets reflect accurate repair details.
  
  
• Send Bulk Invoice Reminders with Attached PDFs for Easier Review
  Merchants can now attach PDF copies of each invoice when sending bulk reminder emails from RepairDesk. This enhancement is especially useful for those B2B customers, allowing recipients to review complete invoice details. Select the invoices and enable the "Attach PDF" option during the bulk reminder process to streamline communication and improve professionalism.
  
  
• RepairDesk Forms - Keep Your Team Informed with RD Forms Submission Notifications
  You can now send email notifications to non-admin users when an RD Form is submitted. Choose which employees should receive submission copies from the form “Email for Admin” settings. This ensures the right people stay in the loop and can respond quickly—even if the admin is away—helping your team stay efficient and responsive.
  
  
• Make Smarter Purchasing Decisions with On-Hand Stock Visibility
  You can now view the on-hand stock quantity for each item while viewing a Purchase Order (PO) or creating a Goods Received Note (GRN). This update helps you avoid over-ordering when creating a PO and lets you check real-time stock levels while receiving items through GRNs.
  
  
• Add Device/Manufacturer Macro for Ticket Status Email templates.
  We’ve introduced a new macro—{{manufacturer_device}}—to improve your email and SMS templates. Previously, macros like {{device}} and {{device_name}} only returned the device model, often resulting in awkward phrasing (e.g., “your Datejust Datejust”). With the new macro, you can automatically include the manufacturer and model, like “your Rolex Datejust”—in your customer communications. This ensures your messages sound more professional, transparent, and personalized.
  
  
• ScanPro Updates
  • Search by Name in ScanPro
    Now, you can search for SKUs using the item name, making it easier to find the desired SKU for your inventory management process.
  • ScanPro is More Intuitive Than Ever
    We've updated ScanPro to fetch information five times faster and enhanced the AI mapping for improved accuracy and performance.
    
    
• Save & Add New Button for Services
  The new Save & Add New button allows you to create multiple services quickly. You won't need to go back and forth after each entry.
  
  
• Service Charges Column Added to Import/Export Files of Services Module
  In import/export files, you can now see whether a service is billed hourly or at a fixed price. This makes it easier to manage services and avoid confusion while analyzing data.
  
  

Bug Fixes:

• Around 68 bugs were squashed to ensure a quality product experience.