Key Highlights

Product Category Tree

We're excited to announce the new “Product Category Tree Structure” to manage your inventory in RepairDesk.

Previously, item categorization was limited to two levels (Main Category + Sub-Category), making detailed organization challenging.

We've introduced the new "Category Tree" structure to help you better organize your item listings and make it easier for your staff and online customers to find the needed products. The Category Tree is based on a simple parent-child relationship, where each category can contain one or more subcategories.

To watch it in action, see Video.

Integration with Phone LCD Parts

• High-quality replacement parts for Apple, Samsung, and other leading brands.
• Large selection of Apple, Samsung, Motorola, Google Pixel & other leading brand phone cases
• Refurbishment of cellphone LCD
• Competitive Pricing to help boost your margins.
• Fast & Reliable Shipping to keep your business running smoothly.

Cleaner & Simpler Services Module and List Tables

We've applied a fresh coat of paint to the Services Module and major List Tables (Invoices, Purchase Orders, Customers and Estimates), making them easier on the eyes and simpler to use.

What's new:

• Faster & More Reliable QuickBooks Sync
  We’ve upgraded the QuickBooks integration to ensure your invoices sync faster—appearing in QuickBooks within minutes of creation! 
  
  
• Easily Move Trade-In Items to Non-Serialized Inventory
  We’ve made it easier to manage trade-ins by allowing you to move them directly to Non-Serialized Inventory. This solves the challenge of manually updating inventory records and ensures smoother tracking and management of trade-in items. Simply select ‘Move to Inventory’ from the Actions dropdown to add the item to an existing non-serialized inventory or create a new one! 
  
  
• Ensure Better Customer Service with Mandatory Phone Numbers
  To improve communication and ensure accurate records, we’ve added a new trigger in the ‘Module Configuration > Repairs’ page. When enabled, this requires a phone number for all new customers created while booking a repair job, reducing the chances of incomplete customer details.   
  
  
• Streamlined Estimates for Labor/Billable Hour Repair Categories
  You now have the ability to create estimates for billable hour/labor repair categories. A new ‘Category’ column on the Estimate page lets you select a labor category, and for categories marked as "Hourly Billing," you can edit the quantity field to specify hours, ensuring accurate calculations.  
   
• Dynamic Tax Titles on Purchase Orders
  We’ve refined the tax column titles on Purchase Orders, Purchase Bills, and GRNs. The system dynamically displays the relevant tax class and amounts under the ‘Tax’ and ‘Total Tax’ headers, offering greater clarity and adaptability without specifying a fixed tax class name. 
  
  
• Default Dual Tax on Deposit
  We’ve added a new option in the store settings to select a default tax class for dual tax charges on deposits. Simply navigate to the ‘Deposit’ section in store settings, choose the second tax class, and it will automatically be applied when charging a deposit for a repair job. This ensures consistency and saves time for your repair transactions. 
  
  
• Enhanced Employee Commission Breakdown Report
  We’ve improved the ‘Employee Commission Breakdown Report’ to address the challenge of going through multiple reports. A new checkbox filter is added to display an itemized breakdown of invoices, with each line item shown as a separate entry. This streamlines the process; you can export the detailed report for easier analysis. 
  
  
• Trade-In purchase - RD Pay Multi Terminal Support
  We’ve added multi-terminal support for Trade-In purchases via RD Pay, addressing the issue where users couldn’t choose a specific terminal for transactions. Now, users can select from the connected terminals during a Trade-In purchase, providing more flexibility and efficiency in processing payments. 
  
  
• Show Deposit Amount on Refund details
  We’ve made refunding deposits easier by displaying the deposit amount separately on the ‘Refund Details’ pop-up. This addresses the issue of manually calculating deposit amounts, allowing you to easily view and select the deposit paid when processing a refund. 
  
  
• Restrict Ticket Creation without Customer Signature
  To ensure better customer agreements, we’ve added the option to restrict ticket creation or checkout without a customer signature on Terms & Conditions during Check-In & Checkout. This new trigger prevents employees from proceeding without a signature, reducing the risk of disputes later. 
  
  
• Roles & Permissions for OrderSync & ScanPro
  We’ve added new permissions to the Employee Roles and Permissions module, allowing you to restrict employee access to OrderSync and ScanPro. This helps improve control and security by ensuring that only authorized personnel can access these features.