November 2023 Updates

After an exhilarating month, we'd like to extend our deepest gratitude to our growing RepairDesk community. Thank you for always brightening our day and making RepairDesk what it is. With love and appreciation in our hearts, and Jingle Bells in the air.

>> Preferred Default Payment Method
Users can now enjoy a more streamlined checkout experience with the flexibility to set a preferred default payment method. Say goodbye to manual selection hassles, as this enhancement allows for a seamless and efficient transaction process

>>  Daily Inventory Snapshots:

Accessing your inventory value at the end of each day has never been easier! The new feature lets you view daily inventory snapshots, empowering you to track and manage your inventory value effortlessly. Snapshots will be emailed

>> Payment Method Column In Tax Report
We have added a payment method column in the tax report. This column provides a clear and concise view of the specific payment methods used for each invoice within the report. The addition of a dedicated column for payment methods ensures quick and accurate analysis of your financial data related to transactions

>> Ability To Set Default Ticket Status For Customer Portal
Enjoy more control over default ticket status settings for tickets generated through the customer portal. Now, you can set different default ticket status for customer portal tickets from the customer portal configurations

>> Canned Responses Under Leads
Responding to leads is now a breeze with our canned responses. Save time and consistently provide quick, accurate responses to enhance your customer interactions

>> First Name & Last Name Macros For Campaigns
Customize your messages with ease! We've introduced specific macros for customer first names and last names in the campaigner module, allowing for a more personalized touch in your communications

>> Due Date/Expiry Macro For Estimates
Dynamic inclusion of the due date macro in the estimate template is now possible. Now you can print the estimate due date on the estimate document or receipt

>> Simplified Price Updates for Serialized Items

Managing prices for serialized items is now more efficient. Now you can change the prices of all "On hand" serials by updating the price from the "Retail Price" of the item

>> Internal Notes For Inventory Items
Keep track of crucial details effortlessly! Now, you can add and flag internal notes for each inventory items, ensuring you have all the crucial things you need at your fingertips

>> Option To Decline Estimates
Say goodbye to estimates that just don't spark joy! Customers and Merchants! Your customers can hit 'DECLINE' on estimates, or you can Decline on their behalf

>> PhonePro -  Auto SMS (Canned Responses) For Calls
Using PhonePro, users can now send auto SMS at the end of every call or utilize canned responses for missed calls, enhancing communication efficiency. You can set it under PhonePro configurations

>> Save Time At Checkout With RD Pay
We've removed the unnecessary step of mandatory line item display during the payment process in RD Payment. Enjoy a more streamlined and direct payment experience

>> Efficient Restocking For Damaged Items
You can restock multiple items at a single click from the "Damaged parts report". You can select the items and click on "Actions" to restock items in bulk

>> Item ID & SKU In Item Wise Sales Report
You can now view item ID and SKU in the item-wise sales report, providing you with more detailed insights into your sales data

>> Virtual Cash Register For Online Payments
In the configuration settings of the cash register, turn on "Would you like to use online cash register to log online payments?"! If you are using RepairDesk Payments, Stripe, Paypal, or Square for your Online payments; Such transactions will be separately recorded in the Online Cash Register

>> Multiple Attachments Option In RepairDesk Forms
Enjoy greater flexibility with the ability to upload more than two attachments in custom form steps in RD forms. Your customer can attach multiple attachments that can help you to get more detailed information

>> Xero Integration Updates
1: We added a trigger in the configuration of Xero "Do you want to sync updates for partial and paid invoices with Xero". Enabling this trigger results in the synchronization of edited changes in the invoices to Xero
2: We have introduced the option to reset the Xero customer ID for the customers in the manage customer section. Users can now sync the customer by resetting their Xero IDs and re-sync them again while syncing the invoice
3: The system now ensures that if a deposit is linked to an invoice, it deducts the deposit amount before syncing the invoice to Xero. Consequently, the accurate and adjusted amount is now synchronized in Xero

>> Review Request Template
The review campaign under campaigner has now a new "review template" available only for connect users. Save time and use pre-set user-friendly template to improve the experience

>> Quickly Respond to Reviews Using AI 

Timely communication is very important. Now you can generate an SEO-friendly response in just a single click using AI making it more convenient for you to respond to customer reviews.

>> Reviews Analytics Dashboard

Easily track how many reviews you’ve received per month and measure the overall reputation of your store. Gain insights into customer feedback and take control of your online presence.