New interface for the inventory module is live for all merchants!

What’s New:

• Easier Identification of Unsaved Tickets:
  We’ve added a visual indicator on the ticket listing page to highlight unsaved tickets, helping you quickly spot and complete draft tickets without missing any.
• Tax-Inclusive Pricing in Collapsible Billing Section:
  We've updated the collapsible billing section to display prices with tax included while hovering over the price, so you can now see the accurate total amount at a glance without confusion.
• Clickable Item Name in Attached Parts Section:
  We've made it easier to access item details by making the item name clickable in the attached parts section. Clicking the name will now take you directly to the inventory update page for that item.
• Customer’s Contact Number Display in Ticket Listing:
  We now show the customer's contact number whether it’s mobile or phone right under the Customer column in the ticket listing, making it quicker to identify and reach out to them.
• Add Product Conditions from Drawers:
  To save time and reduce extra clicks, you can now add new product conditions directly from the repair part drawer and new inventory item drawer in the new ticket UI—no need to leave the drawer anymore.
• Add How Did You Hear About Us On the Fly:
  We’ve made it easier to manage customer info! You can now add new How Did You Hear About Us options directly while creating or editing a customer, saving time and keeping data accurate without leaving the flow.
• Unified Print Options with Improved UI on Ticket Listing:
  We’ve added a new Print popover on the Ticket Listing page that includes all key printing actions—Print Thermal Receipt, Print Services Receipt, and Print Ticket Label—in one place for a cleaner UI and quicker access.
• Custom Statuses for Estimate Approvals & Rejections
  You now have full control over how ticket statuses update when an estimate is approved or rejected. This makes it easier to track ticket progress, align with your workflow, and avoid manual status changes
• Private Comments Added to Ticket Creation Flow
  We’ve added the private comments section directly in the ticket details drawer, so you can now add internal notes while creating a ticket—no need to wait until after the ticket is created.
• Better Layout for Special Order and Special Part Drawers
  We’ve improved the layout of both drawers by separating the content into two clear sections: Item Information and Order Details. This makes it easier for you to scan and fill in details quickly without confusion.

• View customers' bill payment history directly in both the POS and Manage Customers sections.
• Configure individual due dates for each plan for reference.
• Automatically send reminder emails to customers as their plan nears expiration.
• Process multiple bill payments within a single transaction for faster checkout.
• Service receipts now clearly display the next repayment date, helping customers stay informed about upcoming plan expirations.
  
  
• Bulk Import, Export & Update Serialized Inventory with Custom Attributes -
  Merchants can now import, export, and bulk update serialized inventory items, including custom attributes for each item, directly from the Inventory module. This enhancement streamlines inventory management by allowing users to make batch edits to serialized items—such as updating warranty info, color, condition, or other custom fields—without editing items individually, saving time and reducing errors.
  
  
• Easily Share Attachments via the Customer Portal - 
  You can now make ticket attachments visible to customers through the Customer Portal. When you upload PDFs, images, or other files to a ticket, simply mark them as visible on customer portal, and your customers—especially B2B clients—can view and download these documents directly from the portal, improving communication and transparency.
  
  
• Control Service Visibility on the Customer Portal
  You can now choose which services appear on the Customer Portal. This update gives merchants the flexibility to hide certain services based on their business model—whether for B2B clients, mail-in repairs, or in-store offerings. Simply toggle visibility on or off for each service to ensure customers see only the relevant options.
  
  
• Automatically Map Refunds to the Right Accounts in QuickBooks - 
  Merchants using the QuickBooks integration can now configure refund mapping based on the invoice payment method (e.g., cash, card, or bank). This setting is available in the QuickBooks configuration page and ensures that refunds are automatically synced to the correct accounts in QuickBooks—eliminating the need for manual adjustments and improving accuracy in financial reporting and reconciliation.
  
  
• Quickly Verify Xero Sync Status for Invoice Payments - 
  RepairDesk now displays the Xero sync status for each payment in the Payment History section of an invoice. This allows you to instantly check if a payment has been successfully synced with Xero, helping you catch and resolve sync issues.
  
  
• Automatically Remove Discontinued Products from Shopify
  We've introduced a new trigger that allows you to automatically delete products from your Shopify store when you disable sync for any item in RepairDesk. Once enabled, this ensures discontinued or unsynced products are removed from Shopify, keeping your online catalog clean and up to date without manual effort.
  
  
• Empower Customers to Reset/Change Their Portal Passwords -
  Customers can now reset or change their passwords directly within the Customer Portal. When logged in, they simply click their profile icon in the top corner and select the new "Change Password" option, allowing them to securely update their password without needing support assistance. This improves user convenience and reduces support requests.
  
  
• Set Default Ticket Status and Task Type for RD Forms - 
  Merchants can now configure a default ticket status and task type directly on the RD Forms confirmation widget step. This ensures that tickets generated through the form are automatically assigned consistent statuses and task types, making it easier to identify and manage them later.
  
  
• Improve Team Communication with Private Comments in POS Unlock Section - 
  Merchants can now add private comments when unlocking sections in the POS. This feature enables users to record internal notes or reasons for unlocking, enhancing communication, and tracking within the team without exposing these comments to customers.
  
  
• Easily Disable Employee Commissions Globally for Better Control - 
  We've added a new toggle option on the Employee Commissions page that allows merchants to disable commissions for each employee globally. This feature helps merchants manage commission settings more efficiently, ensuring precise control over payouts without the need to adjust commissions individually for every transaction.