As we bid farewell to the joyful holiday season and welcome the dawn of a new year, anticipation fills the air for the remarkable journey that lies ahead. Before we embark on new ambitions and adventures, let's take a moment to reflect on

Assets Management
Empower your device management with the new "Assets Management" module under the Customer Tab! Seamlessly track and organize information about supported devices, including work history and hardware configurations. Efficiently open associated tickets and provide comprehensive support with just one click. Elevate your customer experience with enhanced device management capabilities.

>> RD Payments - Customer Card on File
Experience hassle-free transactions with RD Payments' new 'Card on File' feature! Securely store customer card details for quicker and more convenient checkouts. Enjoy a smoother payment process with every transaction.

>> Send payment link via Invoice for Multiple Payment Methods
Enhance payment flexibility with our latest update! Now you can send a tailored payment link via Email Invoice, allowing users to choose from multiple integrated payment methods for a seamless and personalized transaction experience.

>> Modify/Customize Recurring Invoices Templates
Empower your brand voice! Introducing the Recurring Invoices Templates customization feature. Merchants can now tailor emails for events like card payment failures or successes, offering a personalized touch to communications.

>> Commission for Special Ordered Items
Every sale counts! Now, ensure fairness in commissions with our update. Special ordered parts/items are now included, ensuring your team gets credit for every sale.

>> RMA Status for Refund/Credited
Stay informed effortlessly! Our latest update brings clarity to RMA statuses. Now, on the listing page, track the accurate status when an RMA has been refunded or a credit note is issued.

>> Part Name & Part Description Macro - Ticket Label
Personalize your ticket labels effortlessly! Explore the latest Ticket Label template macros – 'Part Name' and 'Part Description.' Now, add more details and make your labels truly your own.

>> Tracking Serialized Inventory from Inventory Listing
Simplify your inventory management! Introducing a game-changer – the 'Show Serials' button on the Inventory Listing page. Now, effortlessly track serialized inventory by revealing serial details with just one click.

>> Trade In - Custom Fields
Tailor your trade-in experience! Exciting news – our Trade-In feature now supports custom fields. Add personalized details in the additional tab, view them on the listing page, and empower your team with settings triggers for field management. It will allow you to add additional details of the trade-in device at the time of purchase

>> Custom Attributes Macro - Serialized Inventory Label
Unlock unparalleled customization! Introducing the 'Custom Attributes' macro for Serialized Inventory Labels. Elevate your labeling experience by adding personalized details to serialized items effortlessly.

>> RepairDesk Connect - Link customers with conversation
You can now link existing customers to conversations automatically