February 2024 Updates

Unlock new possibilities with our February product updates! Explore the latest features and improvements designed to elevate your repair business experience.

| What February was like at RepairDesk

Exciting Announcement for our RepairPros in Australia and New Zealand! 

We're stoked to share that Renewable Mobile Group (RMG) has officially joined our esteemed list of integrated suppliers!

RMG is on a mission to reduce e-waste and provide premium supplier services with over 5,000 SKU’s of original, aftermarket & OEM harvested parts, lifetime warranty on all iPhone parts with a hassle-free return policy, genuine branded accessories, and fast delivery and late order cutoff.

Sign up now and snag an exclusive offer.

We have added another exciting feature for RepairDesk Connect users which allows you to gather valuable insights directly from customers following the repair and collection of their devices. Through automated messages sent via RepairDesk Connect, customers are prompted to share their satisfaction level, allowing you to address any concerns promptly and provide personalized follow-up if needed
You can learn more from this knowledgebase article

>> Capture Device Pre Repair Conditions Instantly
Now, conveniently upload images of pre-repair conditions images directly from the POS, streamlining the check-in process for efficient and visual transparency for your customers

>> Default GRN Quantity
While creating a GRN from your Purchase Order, you can set the default quantity of the GRN to 0 using the trigger available under Store Settings > Module Configuration > GRN. This will allow you to manually count the items first and update the quantity in the GRN based on that count.

>> Payment Flexibility in RD Forms
You can now charge deposits or upfront payments from customers through the RepairDesk form using RepairDesk Payments or Stripe. Simplify transactions and provide a tailored payment experience with your inquiries coming from the form.

>> Increase RD Forms Placeholder Limit
We've extended the character limit for placeholders in RD Forms, allowing you to provide more detailed instructions and create richer, more informative forms for your business needs.

>> Enhance your inventory labels with personalized details
Enhance your inventory labels with personalized details! Introducing the Item Description Macro for both Serialized and Non-Serialized inventory, making your inventory labels more insightful.

>> Shipping Label Size - ShipStation
Now, you can select the label size of your choice from "ShipStation" to ensure accurate and efficient handling of your shipment labels

>> Stay Informed: Outstanding Customer Balance Pop-Up
Get a quick snapshot of unpaid balances while loading a customer on POS, ensuring you stay on top of your customer accounts with ease.

>> Estimate Reviews free from the Customer Portal
Our estimate review page is now independent of the customer portal, offering enhanced control and efficiency in taking approval from your customers

>> POS Empowerment: Edit Manufacturers, Devices, and Services Permissions
Take charge at the POS! Customize user permissions to restrict edit Manufacturers, Devices, and Services.

>> Simplified Ticket Creation: Hide Parts for a Focused Workflow
Enhance efficiency! Hide parts during repair ticket creation, allowing you to concentrate on crucial details and expedite the ticket creation process.

>> Financial Privacy Boost: Hide VAT Margin Amount with Custom Permissions
Safeguard your profit details! Utilize the new permission setting to hide the VAT margin amount, ensuring enhanced financial privacy and preventing customers from calculating your profit.

>> Tailor Your Trade-Ins: Edit or Disable Custom Fields
Merchants gain flexibility in the Trade-In module, now able to seamlessly edit or disable custom fields to better align with their unique business requirements.

>> Macro - Repair Custom Field - Ticket Label
Now, you can use Macro for Repair Custom Fields on your ticket labels. Customize and streamline your repair workflow, ensuring essential details are prominently displayed for quick reference.