Enhancements
about 1 month ago

September 2024 Product Updates

Here's what September was like at RepairDesk

Key Highlight
Contact Support Dropdown
With this update, we've made it even easier for you and your staff to contact our friendly support team. We’ve introduced a new dropdown in the app's header. This updated dropdown can be used to initiate a live chat, share an idea, or even report a bug.

Minor Improvements

  • RD Pay Auto-Confirm & Partial Refund
    We've made some updates in the RD Pay integration for merchants using the Blockchyp terminal. The partial refund amount is now filled automatically while checking out with RepairDesk Payments, reducing errors and saving time. Additionally, after processing a full payment through the payment terminal, the invoice and payment will be automatically logged without pressing the ‘Confirm’ button in RepairDesk.
    This change eliminates the risk of discrepancies when the confirmation step is overlooked.

  • View Payment History Option With Ease
    With this update, we've introduced an option to view the payment history directly from the Manage Invoices page or POS for paid, partially paid, or refunded invoices. Clicking on the View Payment History option will take the user to the View Invoice page and scroll to the Payment History section. 

  • Invoice Created Date filter
    We've introduced a new filter option on the Invoice Listing page even if you are using "Cash Basis Accounting". Merchants can now filter invoices by Creation Date. 

  • Edit option on PO
    Merchants now have the ability to edit purchase orders (which are created from the order sync) directly from the view page if they are in Pending, Waiting, or Partially Received status. 

Appointments Pro Updates

  • Remove Scrollbar from Mobile View
    The mobile view of Appointments Pro has been improved by removing the scrollbar, resulting in a cleaner and smoother user experience on mobile phones and smaller screens. This change improves usability by preventing unnecessary scrolling. Users can now navigate the booking system more easily on mobile devices.
  • Scenario Based Notifications:
    Users can now compose customized emails and SMS for various scenarios, such as Quote Requests, Quotes with No Price, and Appointments. This feature enables you to tailor your communication based on specific customer interactions.
  • Calendar Revamp:
    The calendar view has been revamped to offer a more user-friendly experience. The interface has been redesigned to improve navigation and enhance visual clarity, making it easier for users to manage their appointments. This update simplifies the process of scheduling, ensuring users can quickly view availability and book appointments.
  • Multiple Slots Configuration:
    A new feature has been added, allowing users to configure multiple slots within the Appointments Pro. This enables users to offer multiple booking options during the same time frame. 
  • Customer-Facing Widget Improvements:
    Enhancements have been made to the customer-facing widget, improving the overall user experience for clients booking appointments. The interface is now more responsive, allowing customers to book with ease. These improvements ensure that the booking process is faster and more straightforward. 
  • Other Minor Fixes
    We’ve made a lot of improvements in design and workflow to make sure you get the most out of Appointments Pro. 
  • Shipping and Tax Integration:  OrderSync now automatically retrieves and updates shipping costs and taxes in RepairDesk when you create purchase orders.