New Feature Enhancements Fixed
5 days ago

June 2025 Product Updates

We’ve packed June with powerful upgrades to make your workflow smoother, your tools smarter, and your service even sharper. From smarter asset tracking to sleeker UI and enhanced customer experiences, there’s something for every repair pro.

Key Highlights:

Tracking Customer Assets for Repeat Visits Just Got Easier
More flexibility and control over customer asset tracking:
  • You can manually add new assets to any customer profile, so if someone walks in with a luxury watch or a broken phone, you have one central place to track everything that comes through your doors.
  • When a customer comes in, all their assets, whether it's a smartphone, watch, drone, ring, tablet, or any other device, are stored in their profile. At the point of sale, pull up their profile and click "Customer Assets" to instantly view a completed log of the work performed, the person who did the job, and the parts used. 
Together, these improvements make check-ins faster, especially when customers bring in the same asset multiple times. You’ll spend less time entering data and more time focusing on repairs.

Watch it in action here
Custom Themes for Appointments Pro
Appointments Pro Widget
You can now customize the colors of the Appointments Pro widget to match your store’s branding better, offering a more cohesive and professional look for your customers.

Send Invoice PDF & Payment Link via SMS
Merchants with RepairDesk Payments and RepairDesk SMS can now send an invoice PDF and payment link directly through RepairDesk SMS from the invoice listing screen. A new SMS option has been added to the “Send Invoice” action. This option improves customer convenience, especially for on-the-go clients who prefer mobile communication. This reduces delays and helps merchants get paid quicker with fewer follow-ups.

Watch it in action here


What’s New:


  • Revamped Customer Group Listing with New UI Components
    We've updated the Customer Group listing using our latest listing components, similar to those used for estimates, invoices, and purchase orders, to offer a faster, more consistent, and smoother user experience.

  • Customizable Multi-Model Card Management in Services
    You can now drag and drop multi-model cards to reorder them according to their preference, and the updated order will be reflected in the services listing. Additionally, clicking a multi-model service from the listing now automatically scrolls to and opens the specific card on the service details page for a smoother experience.

  • Search with ScanPro
    We’ve added the ability to search for items by name directly from ScanPro, making your inventory lookup faster and more flexible.

  • Billable Categories Now Supported in Appointments Pro
    Your customers can now request a quote or schedule an appointment for billable repair categories, giving you more flexibility in managing paid services through Appointments Pro.

  • View Sync Logs for QuickBooks & Xero Invoices
    A new Xero/QuickBooks Sync Log section has been added to track sync attempts with QuickBooks and Xero. It displays whether a sync was successful or failed, along with the timestamp and error message (if any).

  • Export Customer Custom Fields with Customer Data
    The Customer Export file now includes custom fields configured in the customer profile. Merchants can export this data directly from the Customer Listing > Export option.

  • Set the Default Invoice Due Date to 7 Days
    A new setting has been added under Invoice Configuration, allowing merchants to set the default due date for invoices to 7 days from the invoice issue date.

  • Added Confirmation Prompt When Deleting Paused Transactions
    In the Open Pause > Update Basket section on the POS, deleting a paused transaction now triggers a confirmation prompt. Previously, clicking Delete would instantly remove the transaction without warning.

  • Repair Categories Support When Creating Tickets via Customer Portal
    Customers can now select a Billable Category (e.g., Watch Repair, Jewelry Repair) when submitting a ticket through the Customer Portal. You can enable categories from the portal configurations.

New Tickets UI Improvements:
  • Enhanced Bulk Ticket Status Updates: You can now bulk update ticket statuses even for tickets with multiple repair line items. Plus, bulk actions are now available even when a single ticket is selected, making the process more flexible and efficient.
  • Drag & Drop Left Cards on the Ticket Details Page: You can now reorder the left-side cards on the new ticket details page just like the right ones. This allows you to organize the layout based on their workflow by moving less-used cards to the bottom, resulting in a cleaner and more efficient experience.
  • Warranty Info Now Visible on Tickets & Excel Exports: Previously, you had to manually calculate remaining warranty days with no easy way to view them on the ticket or in exported files. We’ve added a Warranty Information card to the ticket details page and included the warranty start date, end date, and remaining days in Excel exports for tickets and invoices, making it easier to track without requiring manual effort.
  • Closed Tickets Now Fully Locked with Restriction Setting: When the "Restrict employees from making changes after the ticket is closed" setting is enabled, closed tickets are now fully locked; only the history section remains editable. This helps protect your inventory, prevents unauthorized changes, and gives store owners more control and peace of mind.

Bug Fixes:

  • 113 bugs squashed in June.