New Feature Enhancements
3 months ago

July 2024 Product Updates

Key Highlight

RD Connect - MMS Feature
Users can now send MMS such Images, videos and gifs right from Connect.

  • Respond to customer queries via SMS or MMS using 3CX mobile app and PC. 
  • Request customers to send pictures of their devices for a quote and respond to them through RepairDesk Connect. 
  • Respond to customer inquiries on your website using the 3CX live chat module. 
  • Using the 3CX team chat module your staff will be able to send one on one chat messages, create chat groups, do voice calls, share files and so much more.


>> OrderSync and Scan Pro Updates
  • Improved AI Mapping: If the SKU is already available in the RepairDesk inventory, the existing mapping will be used. If the SKU is not available, AI mapping will be utilized.
  • Retail Price: The retail price will be fetched from the inventory. If the SKU is not available, the cost price will be used as the retail price. Users can edit the retail price within ScanPro/OrderSync
  • Count: The count of both scanned items and total quantity is now visible at the top to cross-check scanned items with the physical inventory in ScanPro.
  • Priority: Newly scanned items will be shown at the top.


>> Languages Support for RepairDesk Forms and Customer Portal

Now you can offer both RepairDesk forms and Customer Portal in more than one language to your customers so they can fill in forms and use the customer portal in their preferred language.