• Store KPIs Dashboard

• Customizable Layout: Drag and drop widgets to create a view that works for you.
• Key Metrics at a Glance: Stay focused on the numbers that drive your success.
• Enhanced Usability: A clean, intuitive interface to save you time and effort.

What’s New:

New ticket UI is being rolled out globally.  Ready to experience the new and improved ticket module? Learn more here.

• Faster, easier, and more intuitive ticket management:
  • We’ve cleaned up the layout by removing unnecessary buttons and merging the view and edit screens into one seamless interface, simplifying ticket management.
  • Create and manage tickets more quickly with the all-new, simplified experience that brings all the essential details to your fingertips.
  • No more worries about losing progress; everything is saved automatically as you work!
  • There is no need to leave the ticket interface and add new manufacturers and devices directly from the dropdown without interrupting your workflow.
  • Quickly add parts by scanning or entering an SKU to fetch and auto-fill details directly from integrated vendors, saving time and reducing errors.
  • You can now upload multiple documents directly from the popup with the Upload New option, preview pre/post-repair images, and attach ticket labels, all without leaving the popup for a smoother experience!
  • Easily organize your workflow by dragging and dropping cards on the right-hand side of the screen to suit your preferences.
  • Our new UI supports many languages, allowing you to use it in your preferred language.
  • The new UI is designed to work smoothly on tablets, making it easy to use on smaller screens.
• More Accurate & Smoother Quickbooks Integrations
  • Sync Partial Payments to QuickBooks with New Status Tracking!
  • Automatic Sync of Invoice Edits from RepairDesk to QuickBooks!
  • Sync Refunded Invoices to QuickBooks for Accurate Records!
• Reduce errors with Smarter RD Pay Refunds
  • The RD Pay refund amount is auto-populated with the Refund Details, preventing errors and ensuring accurate refunds.
• Find Trade-Ins Faster with New POS Search
  • The POS Trade-In section now includes a search field for Item ID, IMEI/Serial, or Brand/Model, saving time and streamlining navigation.
• Discover Integrations with New Tabs for Popular and Recommended Options
  • The Integration page now features a "Most Popular" tab, highlighting recommended integrations, making exploring the best tools for your business easy.
• Capture B2B Client Details with New Organization Fields in RD Forms
  • The Customer Details step in RD Forms now includes an Organization field, streamlining B2B client onboarding and ensuring complete customer records.
• Ensure Accuracy with Email Input Validations in RD Forms
  • RD Forms now validate email inputs, reducing errors, improving data accuracy, and enhancing client communication.
• Improved Google Calendar Integration
  • Ticket updates like Assignee, Due Date, or Task Name sync accurately with Google Calendar, ensuring your calendar stays up-to-date.
• Simplify Tax Calculations with Separate Tax Columns in Invoice Export
  • The exported invoice file now includes separate columns for dual taxes, simplifying tax calculations and improving clarity in your records.
• Stay on Top of Payments with Enhanced Ticket Listings
  • Quickly view Invoice Status, Paid, and Due Amounts on the Ticket Listing page—no need to open each ticket!
• More Efficient Appointments Pro
  • Save time and effort by creating one service for multiple models with our new support for generalized services. Simply create a generalized service in the POS, which will be reflected in Appointments Pro.
    
    

Bug Fixes:

• The issue with the Serial Label custom macro adjustment was fixed.
• The issue preventing search using numbers in the messaging option inside PhonePro on the POS was fixed.
• The issue of missing permissions while moving trade-ins to inventory was fixed.
• The issue preventing default templates from appearing on the Notification Configuration page has been resolved.
• The issue that caused OrderSync to crash after connecting with multiple vendors has been resolved.
• The issue preventing AI from automatically mapping items in OrderSync has been resolved.
• The issue preventing the category tree from being selectable in OrderSync has been fixed.
• The issue resulting in an empty screen when a reply is generated through AI in Connect has been resolved.