New Feature Enhancements Integration
about 1 year ago

August 2023 Updates

Summer is almost over. It's Back to School, Back to Work, and Back to Business.

Let that not dampen your spirit, because August is also the month to pursue happiness. To observe, one must simply choose to think and do things that make them happy!

At RepairDesk, happiness is serving you. Share the small pleasures of life and enjoy a snippet of
What August was like at RepairDesk:
Introducing the All-New RepairDesk Mail-in Repair Suite

Start your Mail-in Repair Business or Take your Mail-in Repair Service to the next level through a fully automated and customizable ticketing to shipping solution.
 
 $$ Generate More Business Online $$
 
Now, that's a reason to be Happy plus you get to:
  • Eliminate Repetitive, Manual Tasks and Reduce Mistakes.
  • Build your own workflow for inquiries with RepairDesk Forms
  • Generate Inbound and Outbound shipping labels with ShipStation Integration
  • Standardize the data capture process to track triage, services, returns, parts, and labor consumed
What are other updates in RepairDesk?
Manual Cash Drawer is now Compatible with PrintNode
With PrintNode support enabled, you can now use the shortcut keys to have full manual control over your cash drawer.
 
You can now hide the "Create Ticket" option for customers using the customer portal and take full control over who can generate repair tickets.
 
In-App Notifications enabled for Updates on the Customer Portal
Get an instant in-app notification whenever customers comment on tickets using the customer portal.

Attach Multiple Files in Tickets Together
Bulk upload functionality streamlines attaching documents to tickets, saving you time.

CC Option in Email to Add Additional Recipients
You can now use the CC option in ticket emails to include additional recipients, improving communication and transparency.

View Email Attachments in Ticket History
Easily access and review email attachments, enhancing your ability to respond to customer inquiries.

Lead Notes can be transferred to Estimates, Tickets & Invoices
Carry Forward Notes feature automates note transfer, improving data management and efficiency.

Easily Add Reference Lead ID to Estimate
The Lead ID macro simplifies adding lead IDs to estimate templates.

Quickly Incorporate Attached Categories to Label Templates
The Category macro now displays associated categories in inventory labels.