Tipping Assignment on Invoice
Hi Team,
I'd like to request a software enhancement to address an issue we're currently facing.
When a salesperson creates a repair ticket and assigns it to a technician, the technician completes the work, but if the salesperson later checks out the ticket, any tip left by the customer is automatically assigned to the salesperson because the invoice is under salesperson name or the one who booked the repair job. This is problematic because the technician who actually did the work doesn't receive the tip.
It's also quite time-consuming to review and manually correct this using the gratuity reports. We'd like to request a feature where the tip can be assigned to the technician who completed the repair, either manually at checkout or automatically based on ticket assignment. The gratuity reports should also reflect the correct technician as the recipient of the tip.
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