Done

Custom field drop down in Manage Tickets page

In the New Interface of Manage Tickets Page >> 2nd column >> There is a dropdown shows up when there're custom fields added. This dropdown needs to be open by default.

Attached images

Alexandar posted over 1 year ago

Discussion

  • Product Team
    about 1 year ago

    Hi @Alexandar , Exciting news! We've enhanced the Manage Tickets page with a new 'Additional Details' column, displaying all custom fields added to tickets. This improvement provides you with quick access to essential ticket information at a glance. You can show/hide or rearrange the column through the manage columns action button. (see screenshot for reference) We appreciate your feedback and hope this enhancement enhances your RepairDesk experience.

  • Product Team
    over 1 year ago

    Hi @Alexandar  , Our team is in the process of reviewing your request and will provide an update after discussing it internally.   If you have any other requests, please do share them with us, your feedback is always appreciated.  Regards, Product Team. 

  • Product Team
    over 1 year ago

    Hi there @Alexandar , We've reviewed your request, and I'm thrilled to share that we're adding it to our development pipeline. Anticipate this feature to roll out in approximately 3 weeks. Stay tuned for updates on its release! We're planning is to add a new column on the 'Manage Tickets' page specifically for any custom fields you may have added. This column will show up next to the 'Device Information' column. With this you can easily see the Custom Fields on the listing page without having to perform any additional actions.  Hope this solves the problem you have been facing. Feel free to share any additional feedback you might have. Product Team,  RepairDesk

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