Automatic Ticket Status Update for RD Form Replies

We would like to suggest an enhancement to the ticketing system on behalf of customer, regarding automatic status updates of tickets when customers reply to tickets created via RD Forms. At present, the ticket status does not automatically update when a customer responds to the reference email sent after ticket creation through the RD Form. Implementing this improvement would help ensure that ticket statuses more accurately reflect customer responses, minimizing manual updates for merchants and supporting smoother handling of customer queries.