Automatic Password Removal on Ticket Completion - Quebec Privacy Law 25

We’re currently updating our processes to stay fully compliant with Quebec’s Law 25 (personal information protection and minimization rules). One of the requirements is that we do not retain certain sensitive customer data (specifically device/screen-lock passwords) any longer than strictly necessary. Right now in RepairDesk, the customer’s password remains stored in the ticket indefinitely, even after the repair is marked Collected or Completed. Would it be possible to add an automatic purge / blanking of the password field as soon as a ticket status changes to Collected or Completed? Even a simple “clear password on status change” toggle in settings would solve it for us and probably for other Canadian shops as well. Thanks.
Nbilas posted 3 months ago

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