Ability to Go Back a Step in Workflow

In the current POS workflow, once a job is moved forward to the next step, there’s no way to move it backward. In real-life scenarios, this is problematic. For example, if one team marks a job complete and passes it on, but the next team finds an issue and needs it sent back, the system doesn’t allow that. Suggestion: Please allow a “go back a step” option in the workflow to improve flexibility and match real-world service processes.