RDConnect Improvements

Fresh leads or customer replies get lost pretty easily in Connect, due to the amount of automated messages getting sent out for new tickets, review requests, etc. It would be great to be able to easily filter messages by date, be able to select and close in bulk, and filter for "customer reply" so we can see messages where the last SMS was from a customer, even if it was "read". I find messages read but not replied to fairly often because of other staff clicking by accident, or I start replying and then get distracted.